Job Description | Help Desk Analyst (Tier 1) | Harvard Partners Our company focuses on helping our customer's companies have easy-to-use IT structures. May support installs or upgrades of software or devices, set up user Tier II Support Technician | IT Support and Help Desk a CSS Company Washington, DC 20005 (Logan Circle area) Tier 2 Help Desk Technician Job Colorado Springs Colorado Help Desk Technician Job Description | Glassdoor Tier 2 Help Desk Technician Jobs Job Description. The Help Desk Technician responds to telephone calls, email and personnel requests for technical support. Help Desk Support Specialist II Job Description | Salary.com The Help Desk Technician Help Desk Help Desk Tier 2 job in Virginia Beach | Robert Half Help Desk Tier 2 job Veteran Firm Seeking a Tier II Help Desk Resource with Expertise in SQL for a Remote Role . Resolve issues for desktop and laptop incidents and requests in a timely manner. What are Help Desk Tiers, and Experienced Tier II Help Desk/ Desktop Support Admin. Tier 2 Help Desk Job Job Title: Help Desk Engineer - Tier 2. Job Description. My name is Stephen Hrutka, and I am the owner of a Veteran-owned firm in Washington, DC focused on Supply Chain, Strategic Sourcing, and Technical/Cleared Recruiting. IT Help Desk, Tier 2. Tier 2 Help Desk IT Help Desk, Tier 2. An ideal IT support is usually a large part of a companys overall customer service philosophy, so a support technician should be able to straddle the technical world of IT and the practical Help Desk Support Tier 2 Jobs, Employment | Indeed.com Tier 2 Help Desk Tier II support requires the contractor to visit (or remote in) the user's desktop or printer for hands-on support for various types of computer repairs, troubleshooting and hardware/software maintenance. Tier II Robert Half 3.9. By asking the customer targeted questions and Greenwich, CT 06830 +21 locations. Fort Belvoir, VA. Must: Secret clearance required. Develop and recommend cost effective technical system improvements. Job Description & How to Apply Below. Tasks include installation, configuration, and troubleshooting. What does a Tier I Help Desk do? Role & Responsibilities This position responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Documents, tracks and monitors the These technicians can handle simple desktop support questions and issues. Help Desk - Tier II. Help Desk Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Tier 2 Help Desk Analyst Seneca ResourcesWashington, DCFull-Time Responsibilities: Provide a high-level of customer service to all customers including effective communication. Help Desk Support KBR (Sioux Falls, SD) **Title:** IT Help Desk, Tier 2 Technical Support **Core Role and Responsibilities:** Provides second level operational technical support, Monitors and tunes the system to achieve optimum performance levels. Position Description Technical Support Tier 2 - Frontline Completion of various other hardware/software requests as needed. Diagnose various problems encountered during initial rollout. Provide support of network hardware, including WAN and LAN connectivity, switches, routers, firewalls and wireless access points Provide support of network security solutions Provide support and management of VoIP systems Provide support of Active Directory users and structures: OUs, sites, GPOs, trust relationships, etc. Tier 2 support team members are the folks responsible for handling technical escalations and more advanced inquiries that are beyond the skills or knowledge of your first level customer service Lead Tier II Technician (Help Desk) position entails leading a team to provide desk-side support and on-site technician support. Duties and Responsibilities: Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages. The Help Desk Support Analyst will provide Tier I and II level of support in a high volume capacity responding to over 300 calls per day among a small team. Estimated $38.4K - $48.6K a year. Helpdesk technicians provide tech support services, usually from a distance via phone or an online chat tool. Analyzessupport calls to pinpointissues or trends and issueswith product or customer sites, providing weekly reports to management on ways to minimize such support calls. Help Desk - Tier I Sterling, VA Must: Secret clearance required Experienced Tier I Help Desk/ Desktop Support Admin 3 years of experiencing with the following Experience using the Remedy Ticketing system (ARS). Tier ii technical support Jobs The Tier 2 Help Desk Technician will provide front line support for users and remote location users. What does a Tier I Help Desk do? Help Desk Analyst Tier 2 Jobs Tier 2 Help Desk Technician Jobs, Employment | Indeed.com Upload your resume - Let employers find you Tier 2 Help Desk Technician jobs Sort by: relevance - date 873 jobs Aside from troubleshooting and onboarding/offboarding users, this role may at times work with the Business Systems Analyst team on testing features and systems Posted 30+ days ago Search for jobs related to Tier 2 help desk job description or hire on the world's largest freelancing marketplace with 21m+ jobs. Veteran Firm Seeking a Tier II Help Desk Resource with Expertise in SQL for a Remote Role . Help Desk Analyst II. Experience using the Remedy Ticketing system (ARS). Tier II Help Desk Analyst Job jobs - indeed.com Service Desk Engineer (Tier 2) Job Summary. Help Desk Technician Job Description & Resources Job Description. KBR (Sioux Falls, SD) **Title:** IT Help Desk, Tier 2 Technical Support **Core Role and Responsibilities:** Provides second level operational technical support, development, and engineering to the Help Desk, Tier 2 and our users via ticketing tool, phone, chat, and collaboration. Easy Apply 5d Answer and resolve inbound technical calls and receive support escalations from teammates. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Strong interpersonal and communication skills who can work with people at various levels of the organization EEO Employer Apex Systems is an equal opportunity employer. My name is Stephen Hrutka, and I am the owner of a Veteran-owned firm in Installed software, modified and repaired hardware and resolved technical issues. As an experienced customer focused IT Support Engineer, you will be constantly curious and proactive in learning Self-service & knowledge management. Experience working in help desk ticketing IT Help Desk Support (Tier II) East Hartford, CT $50K (Employer est.) $80,000 - $100,000 a year. Virginia Beach, VA 23452 (North Central area) $19 - $25 an hour Full-time 8 hour shift Tier 2 Help Desk Technician new Evolver, LLC. Help Desk Help Desk Tier 2 Jobs Support and maintain COTS and custom designed applications. Perform as a Tier 2 TS systems Must be customer service oriented and self-motivated Demonstrated analytical and problem-solving skills. How to Write a Tier 2 Support Job Description + 5 Examples IT Support Levels Clearly Explained: L1, L2, L3 & More Develops, maintains, and distributes processes more The primary function of this Service Desk Analyst job is to represent Help Desk Tier 2 Help Desk Tier 2 Jobs, Employment | Indeed.com Responsibilities. Ecs Federal Huntsville. It's free to sign up and bid on jobs. The Help Desk, Tier 2 is responsible for providing advanced technical assistance and support related to computer systems, hardware, and software. Work History. Requirements: Helpdesk, Azure, 365 Applications , Hardware troubleshooting. Must have excellent communication skills (oral and writing). < Back to London Vacancies . Provided base level IT Full-time. Tier 2 Service Desk Engineer Job Description - Doherty Description. 387 jobs Tier 2 IT Managed Services Help Desk Engineer Bowman Williams 5.0 Alexandria, VA +9 locations $55,000 - $65,000 a year Tier 2 IT Help Desk Support - Boston Michael Page 3.6 Help Desk Job Description | Velvet Jobs Help Desk Technician Tier II Jobs, Employment | Indeed.com Must have excellent communication skills (oral and writing). Automating and orchestrating as much of technical support as possible increases efficiency and availability while reducing incident queues. Part-time. In the event they are unable to solve the problem, they will escalate the ticket to a Tier 2 technician. Remote in United States +3 locations. Help Desk Tier 2 Jobs | Juju - Smarter Job Search IT Help Desk Support Tier I/II Job in Manheim, PA at Utility Most often, they are recent college graduates, or outsourced third parties located overseas. favorite_border 4 days ago Help Desk Tier 1 Analyst VIVA USA IncOjai, CAFull-Time Primary help desk for troubleshooting and maintenance of all software, computers, servers, backup, and printers Manage internal LAN network, servers, and wireless technologies Perform Salary: $50-75K. Easily apply. Ability to communicate technical issues with non-technical users. 4.1 TEKsystems IT Technical Support Analyst II Dunwoody, GA 4d May interact with the government customer and senior government leadership leaders at the highest levels, Tier 2 help desk job description Jobs, Employment | Freelancer Tier 2 Help Desk Technician Resume Example - livecareer Location: Lakewood, NJ. This individual would work in supporting the organization with the maintenance of computer hardware and software, support office users, and other project related work as assigned. Help Desk Tier 2 Help Desk Specialist. Tier II Help Desk Description Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner Maintain Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at Iron Bow Technologies 3.5. Tier II Help Desk Job in Washington, DC at HRUCKUS Gain insights into day-to-day activities through analysis of reports and logs. Performs after hours on-call support rotation, which may require evenings and weekends, and assists on-call support staff with urgent issues they cannot resolve on their own. Operate a personal computer and manage servers using program applications appropriate to assigned duties. Analyzing and identifying trends in issue reporting and devising preventive solutions Mentoring other help desk personnel on hardware and software problem analysis and resolution Tier 2 Responsibilities for help desk Answering incoming phone calls for technical support Answering emails and voice mails for support Receive inbound calls and tickets to diagnose, troubleshoot Other tier 2 helpdesk duties as needed. Technical Support Manager (Tier 2) Job Description The Tier 2 Help Desk Technician will provide front line support for users and remote location users. Tier 2 Help Desk Technician, 02/2015 to Current. Additionally, Help Desk Support Specialist II escalates problems to appropriate levels or teams to achieve issue resolution. Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat Provide customer assistance Document Provide Tier I and II Tier 2 Technicians: These are more seasoned technicians. FMG is seeking a self-motivated individual for a full-time Help Desk Support position to join our team in Arlington, VA. Tier II Help Desk Job 3 years of experiencing with the following. Other